Refund policy

Ryxen Return & Exchange Policy

At Ryxen, we want to ensure you have a smooth shopping experience. Please take a moment to review our policy regarding returns and exchanges.

Damaged or Defective Items

• 15-Day Limit: Please report any damaged or defective items within 15 days of purchase.
• Proof Required: Send us clear photos or videos of the defect along with your proof of purchase.
• Inspection & Approval: Refunds are issued only after our team inspects and confirms the fault is on our end.
• Exclusions: Damage caused by normal wear and tear, improper care, or incorrect washing is not covered.

Item Exchanges

• Timeframe: Exchange requests must be made within 15 days of purchase.
• Condition: Items must be unworn, unwashed, unaltered, and odor-free (e.g., perfume, smoke) with all original tags and packaging intact.
• Exchange Limit: Only one exchange is allowed per original order. Exchanged items cannot be exchanged a second time.

Sale & Discounted Items

• Sale or discounted items are final—they cannot be returned or exchanged, unless you received an item that was verified as damaged or defective upon delivery.

Return Shipping

• Customer Responsibility: If your exchange or refund is approved, you are responsible for sending the item back to our return address. We do not offer pickup services.
• Non-Refundable Fees: Original shipping and handling fees are non-refundable.

Processing Times

• Once we receive your return, please allow up to 15 days after quality inspection for your refund to be processed.